Spa and Beauty Treatments Gone Wrong: Can I Seek Redress?

Paying a visit to a spa or beauty treatment room can be a very relaxing rewarding experience. There are many beauty spas and beauty rooms that offer all kinds of treatments, while some offer mini weekend breaks where guests can spend a couple of days being pampered. This all sounds fantastic and it is when everything goes according to plan but what if your relaxing experience turns into a nightmare due to the treatment going wrong? Can you seek redress? Let’s take a look.

Beauty Treatments

The list of beauty treatments offered at spas and beauty treatment rooms is ever growing with some of the treatments offered involving the use of products containing chemicals. Treatments available include

  • Waxing or removing unwanted hair
  • Eyebrow tinting
  • Eyelash tinting
  • Facials
  • Makeup application
  • Massages
  • Aromatherapy treatments
  • Mud Wraps
  • Spray Tanning
  • Manicures
  • Pedicures
  • Electrolysis

Many of us visit the beauty salon on a weekly basis, while this industry is one that has not been affected by the recession. Visiting a reputable salon is a great way to prepare for those special occasions in our lives such as weddings, parties or holidays.

What to Consider When Booking a Treatment

When thinking about having a beauty treatment, especially if it is for the first time, there are a number of points to consider that will in the long run lower the risk of being hurt or injured. Cost is not the only consideration when it comes to booking a session in a beauty salon.

  • Ask around your friends and family to see if they visit a particular salon they are happy with or that they would recommend.
  • Check that the person who is going to perform your treatment is experienced and qualified to do so
  • Ask to see their qualification certificates. Many colleges offer City and Guilds courses and Advanced Beauty Treatment Courses.
  • Check to see if the therapist is accredited to a professional body such as the BABTAC
  • Does the salon have a liability insurance policy?
  • Visit the Beauty Treatment Shop in advance to speak to the beautician asking what your treatment involves
  • Your beautician should offer tests in advance of some treatments to check for allergies. If such tests are not offered then choose another salon.

Can I Seek Redress if Things Go Wrong?

Injuries that occur in beauty salons are unfortunately on the up, while many are surprised to discover that the beauty industry is totally unregulated meaning anyone can set themselves up as a therapist qualified or not.

Beauticians handle some very dangerous solutions that if not applied properly and used as directed can cause serious injury. Clients can expect their treatment to be delivered in a competent manner, while anyone who is employed in offering services to the public is expected to take reasonable care to ensure the health and safety of their clients.

Customers may make a compensation claim under certain circumstances which include

Damage Done to Head or Face

When a person suffers damage to their face head or scalp it’s pretty obvious that the injury will be visible for all to see. This can cause severe psychological damage to the sufferer making them depressed, feel they don’t want to leave the house, they may miss parties, holidays and even have to take time off work as a result.

In such cases all these facts will be taken into consideration when a claim is made. Damages for loss of earnings may be made or the cost of specialist treatment covered, while the cost of travelling to appointments may also be covered.

Beautician Errors or Failing to Follow Procedures

When we visit a beauty salon we expect the therapist to use the products safely. If we are injured due to the therapist failing to make preliminary checks such as allergy tests or skin patch tests to ascertain if a customer would be affected by a treatment we may seek redress.

Many injuries are caused by staff that are not sufficiently trained in using chemicals. They may be stored incorrectly or used wrongly resulting in burns to customers. Beauty salon products are covered by the COSHH 2002 or the Control of Substances Hazardous to Health 2002.

How to Complain

  • Your first option if you haven’t been injured badly but still feel the beauty therapist did not take sufficient care is to complain to the salon management. Sometimes clients are offered free treatments to compensate in such cases.
  • If the injury is more serious then legal advice needs to be sought. Serious injury requires urgent medical attention in the first instance, while taking photographs of the injury is also useful
  • Reputable salons will have liability insurance to cover them if an injury occurs. If they don’t then legal redress is the only option.
  • To prove negligence you will need to show the salon did not reach the standards of care expected by professionals.

A Word about Hygiene

Poor hygiene practices in a beauty salon may result in serious infections such as MRSA. This infection is very serious plus is highly contagious. The bacteria can be passed on by touch, airborne particles and equipment used in beauty salons.

MRSA is commonly found in areas subject to poor hygiene practices, while treatments such as waxing where skin can be torn puts the client at risk of infection. Some salons may also fail to use a new spatula every time they apply wax adding to the risk of cross contamination.

Salons must follow rigorous hygiene procedures to ensure cleanliness, while owners must ensure their staff follow reasonable measures to keep their clients safe, this is a legal duty. Hepatitis C is another infection that can be passed on due to lack of hygiene. Staff that use the same instruments over and again without sterilising them such as scissors or tweezers are putting clients at risk.